Frequently Asked Questions
Welcome to the Soghaatpur FAQs section. Here you’ll find answers to common questions about placing orders, delivery, payments, and support. If your question isn’t answered below, feel free to contact us.
Customer Guide
1. Orders and Payments
What payment methods do you accept?
We offer a variety of secure payment options partnered with leading Banks, including:
- Cash on Delivery (COD)
- Credit/Debit/ATM Cards
- Easypaisa & JazzCash Mobile Accounts
- Easypaisa & JazzCash Shops via Voucher
- Bank Transfers via Kuickpay through Bank Apps
- Cash payment on TCS Express Centers via Kuickpay
How can I place an order?
Browse our store or Click Shop in menu, add items to your cart, and proceed to checkout. After placing your order, you’ll receive a confirmation via SMS and Email from the sender “Soghaat Pur”, which includes your tracking number and courier details.
Can I modify or cancel my order after placing it?
You can request cancellation only if the order hasn’t been processed yet.
To cancel, use the link to your order page provided via Email from “Soghaat Pur”:
- If the Cancel button is visible, you can cancel directly.
- If the Cancel button is hidden, the order has already been processed and cannot be canceled.
2. Shipping and Delivery
Do you deliver all over Pakistan?
Yes, we provide nationwide delivery with no location restrictions.
How long will my order take to arrive?
Order Processing Time: 1 to 24 hours
Delivery Time: Usually within 24 to 72 hours, depending on your location and courier.
What shipping options are available?
Shipping methods are automatically selected based on your city and shown during checkout:
- Standard Shipping: Daewoo Fastex
- Economy Shipping: Pakistan Post
What are the shipping charges?
Shipping charges vary based on your location and selected method. These are clearly displayed during checkout.
3. Returns and Refunds
What is your return policy?
For detailed information, please refer to our dedicated Refund & Returns Policy page.
How do I return a product?
Returns must follow the process outlined in our Refund & Returns Policy. For help, contact our support team.
When will I receive my refund?
Refunds are issued after the returned item has been received and verified. Processing time may vary depending on your payment method and bank policies, timeline detail available on Refund & Returns Policy page.
4. Product Information
Are the products genuine and authentic?
Absolutely. All products sold on Soghaatpur.com are 100% genuine and carefully sourced.
How can I check if a product is in stock?
If a product is available for purchase, it will be marked as “In Stock.” Items that are unavailable will be labeled accordingly.
Do you offer custom or bulk orders?
Yes. For custom or bulk inquiries, please email us at support@soghaatpur.com with your request.
5. Accounts and Support
Do I need to create an account to place an order?
Creating an account is optional, but it helps you track your orders and speeds up the checkout process in future purchases. If you want to create an account, Sign-up on My Account page.
I forgot my password. What should I do?
Click “Forgot Password” on the My Account page and follow the instructions to reset your password.
How can I contact customer support?
You can reach us via WhatsApp or Email using the buttons below.